Terms and Conditions


These terms and conditions apply to purchases in the online store www.ekraslice.com. The conditions further define and specify the rights and obligations of the seller (operator, supplier) and buyer (customer, consumer). All contractual relations are concluded in accordance with the legal order of the Czech Republic.


CONSUMER AGREEMENT - purchase contract, work contract, or other contracts according to the Civil Code, if the contracting parties are the consumer on the one hand and the supplier on the other. seller.

SUPPLIER / Seller - is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract. It is an entrepreneur who directly or through other entrepreneurs supplies the buyer with products or provides services.

CONSUMER (BUYER) - is a person who does not act within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract. It is a natural or legal person who purchases products or uses services for a purpose other than doing business with those products or services.

NON-CONSUMER (BUYER) - is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract.

PURCHASE AGREEMENT - the buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the time of delivery of the buyer's binding consent to this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.


All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.

The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions.

The web interface of the store also contains information on the costs associated with the packaging and delivery of goods.

To order goods, the buyer fills in the order form in the web interface of the store.

The order form contains in particular information about:
-the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
- the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
-information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").

Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, even with regard to the buyer's ability to detect and correct errors in entering data into the order. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's e-mail address").

The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).

The contractual relationship between the seller and the buyer arises from the delivery of the acceptance of the order, which is sent by the seller to the buyer by e-mail, to the buyer's e-mail address.

The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.


The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations (especially the provisions of § 1914 to 1925; § 2099 to 2117 and § 2161 to 2174 of the Civil Code). All goods are guaranteed for 24 months (unless otherwise stated). Buyers who are entrepreneurs and buy goods in connection with their business activities are provided with a warranty period of 12 months. The warranty period begins on the day of taking over the subject of performance. The invoice serves as a guarantee certificate. The warranty does not apply to damaged goods.

Complaints, including the elimination of defects, will be settled without undue delay, no later than 30 calendar days from the date of the complaint, unless the seller and the buyer agree otherwise.

When claiming the warranty, the consumer has:
- in the case of a rectifiable defect, the right to rectify the defect free of charge, proper and timely, the right to replace defective goods or defective parts, unless this is disproportionate due to the nature of the defect, and if such a procedure is not possible, the right to a reasonable discount; purchase price or withdraw from the purchase agreement
-if it is an irremediable defect preventing the proper use of the goods, the right to exchange defective goods or to withdraw from the purchase contract
-in the case of remediable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase agreement
-if other defects that cannot be eliminated and if it does not require an exchange of the item, the right to a reasonable discount on the purchase price or to withdraw from the purchase contract


If the defect manifests itself in the first 6 months after taking over the performance, it is considered to be a defect that already existed at the time of taking over the thing, unless it is proven otherwise or it does not contradict the nature of the thing. In such a case, the buyer, if he is a consumer, has the right to choose to resolve the remediable defect in addition to the standard warranty repair and by exchanging the thing for a faultless one. If such a procedure is not possible, the buyer / consumer is entitled to a reasonable discount or may withdraw from the contract. This does not apply if the consumer knew about the discrepancy or caused it.

The seller reserves the right to cancel the order or part thereof in the following cases:
-The goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible.
-The order will be returned to the Seller as not accepted. Based on the purchase contract concluded by ordering the goods, the buyer is obliged to take over the order pursuant to Section 2118 of Act No. 89/2012 Coll. In case of non-acceptance or non-collection of the shipment at the selected dispensing point, the order will be canceled.
- The Buyer did not pay the full purchase price of the ordered goods even after the repeated visa of the Seller.


The complaint procedure describes the principles and principles applied in the complaint of the delivered goods. These complaint rules do not exclude or limit any binding legal rights of the customer or any rights of the customer against the seller.

If a defect occurs in the product during the warranty period, mainly due to workmanship or material, the defective product will be repaired or replaced with a new one free of charge if the following conditions are met. The consumer also has the right to withdraw from the contract in cases provided for by law. The claimed product or its claimed part must be complete and suitably packaged. The warranty provided by the seller does not cover damage caused by fire, water, natural disasters, improper use of the product, normal wear and tear, mechanical damage or unprofessional repair. The warranty also does not cover damage to the product during storage outside the temperature range from -20 ° C to 45 ° C.

The Supplier undertakes to settle the complaint no later than 30 days from the date of receipt of the complaint, including the claimed goods.

Complaints must include:
-name of the claimed goods,
-specific description of the defect,
-claimed product or claimed part,
-copy of proof of purchase (invoice) or other proof of purchase,
-address where to send the settled complaint and contact to you (phone, email to you).

In order for the complaint to be settled promptly, we recommend that you send all the above information and documents.

The claimed goods must be delivered to us in any way to our address. The repaired product will be returned at our expense. However, please contact us before sending a complaint.

Send the complaint to the address: Sadová 1535, Veselí nad Moravou, 698 01, Czech Republic.

If you have any questions, please contact us:
-email: info@ekraslice.com
-phone: +420 774 525 686 (czech speaking only)


The goods are covered by the warranty according to the warranty conditions and deadlines stated in the warranty sheets of individual products, or the deadlines stated on invoices or delivery notes.

The warranty period begins on the day of taking over the subject of performance.

In the event of a defect in the subject of performance covered by the warranty, the seller will arrange the repair.

If the buyer discovers damage to the packaging or goods during transport, we recommend refusing to accept such goods or to prepare a damage report together with the transport company.

If the buyer is not a consumer, he is obliged to inspect the goods delivered by the seller as soon as possible - immediately upon receipt, ie upon delivery. The buyer must carry out the inspection in such a way as to identify all defects that can be identified during a reasonable professional inspection. Subsequent claims for mechanical damage to the product can no longer be accepted. In the interest of the consumer, a similar procedure is recommended with regard to the fact that, upon receipt of the item, his signature on the consignment note confirms, among other things, the external integrity of the consignment. With regard to the signed consignment note, any complaint about the external condition of the consignment will be settled.

The warranty period for persons who use the product for the purpose of doing business with this product is not stipulated by the Civil Code and is determined by a specific importer or manufacturer.


Information about buyers is stored in accordance with applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as amended by later amendments and regulations. The information you provide will be used to process your order. By concluding the purchase contract, the buyer agrees to the processing of personal data. This consent is granted for an indefinite period. The seller reserves the right to use the obtained personal data for further offer of goods and services to the buyer. The buyer has the right to express his disagreement with the registration of his personal data in writing. In such a case, the seller will delete this data from its database to the extent necessary.

Exceptions are external carriers to which personal data of customers are transferred to the minimum extent necessary for the smooth delivery of goods. 


The buyer agrees to the sending of information related to the goods, services or business of the seller to the electronic address of the buyer and further agrees to the sending of commercial communications by the seller to the electronic address of the buyer.

The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase agreement without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.


All materials published on the website www.ekraslice.com are protected by copyright law. Product names and product designations may be registered trademarks of their respective owners or may be protected by other rights of the persons concerned.

Any part of the www.ekraslice.com website (especially descriptions and product illustrations) may not be copied electronically or mechanically and made available to the public without the prior written consent of the copyright holder.


According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest. In the case of online purchase (s), the receipt of the receipt can be made electronically (however, there must be agreement between the seller and the customer) by sending it by e-mail or issuing it to the customer's customer account, etc., so that the customer can freely disposed of, or by insertion in printed form for the shipped goods.

Seller and e-shop operator
Ing. Lukáš Bartoš
Paarova 1443, Pohořelice, 691 23, IČ: 71814663

Account number: 31139995043/3030
Tel: +420 774 525 686 (czech speaking only)

www.ekraslice.com reserves the right to change these terms and conditions without giving a reason. The already concluded purchase contract is subject to the business conditions valid at the time of its conclusion. 

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